Highclere Castle, the film location for Downton Abbey

DELIVERY INFORMATION

We can deliver to your home address or to an alternative address. Please specify when placing your order. Please note that we cannot ship to PO Box numbers.

Standard  delivery

We will deliver your goods to mainland UK addresses by First Class mail. Deliveries outside the UK may vary.

Payment information

Payment will be taken at the time of order and you will be notified once your order has been despatched. Many of our products are made using long manufacturing processes. Therefore, if for any reason it is not possible to fulfil your order within this time-frame, you will be informed immediately.

Food

All  food products are restricted to delivery addresses within the EU.

Room scents

These products are restricted to delivery addresses within the EU.

Delivery times

Deliveries will be subject to the Post Office schedule for first class deliveries. Any times quoted for delivery are approximate only and Highclere Enterprises LLP shall not be liable for any delay in delivery of the goods howsoever caused. Risk of damage to or loss of the goods shall pass to you at the time of delivery. Where an alternative delivery point is used, according to instructions supplied by you at the time of ordering, ownership of the goods shall pass to you once the goods have been delivered, even if the goods have not been received by you in person.

Delivery charges:

Please note we have increased the maximum weight for one shipment from 2KG (4.4lbs) to 10KG (22lbs). For shipments in excess of 10KG (22lbs) please email us on giftshop@highclerecastle.co.uk .

Parcel weight UK EU USA Rest of World
Up to 0.5KG (1.1lbs) £3.50 £5.50 £8.00 £8.00
0.5KG - 1KG (2.2lbs) £5.00 £8.00 £12.00 £14.00
1KG - 1.5KG (3.3lbs) £7.00 £11.00 £20.00 £20.00
1.5KG - 2KG (4.4lbs) £9.00 £14.00 £22.00 £25.00
2KG - 5KG (11lbs) £12.00 £25.00 £25.00 £30.00
5KG - 10KG (22lbs) £15.00 £25.00 £35.00 £40.00

 

Global destinations - Outside United Kingdom

We accept orders for delivery to most global destinations. Carriage charges are calculated using the values in the table above and will be shown when your delivery address has been completed during checkout.

Important: local import restrictions. It is vital you check that the goods you are ordering are permitted to be imported into the destination country. Some countries – the USA for example – do not allow the import of wooden items. Highclere Enterprises LLP does not accept liability for costs incurred if ordered goods are refused entry.

Stock availability

To check on the availability of stock, or if you would like to check the status of an order already placed, please contact us at giftshop@highclerecastle.co.uk . We will respond to you as soon as is reasonably possible.

If you have already purchased tickets you can use the button below to login, then view, download and print them.

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Please print your tickets and bring them along with you on the day of your visit.