Your privacy is important to us and our policy is to respect and protect the privacy of anyone who visits highclerecastleshop.co.uk (the site). Highclere Enterprises LLP uses all reasonable endeavours to comply with the Data Protection Act 1998 (DPA).
This policy, together with our terms and conditions of use, and any other documents referred to in them, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
Who is the data controller?
For the purposes of the DPA, the data controller is Highclere Castle LLP.
Correspondence may be addressed to:
Highclere Enterprises LLP,
Newbury RG20 9RN,
Information we collect from you
IP addresses and cookies
During your use of the site we may collect information about your computer, including where available your IP address, operating system and browser types, for system administration and to report aggregate information to third parties (including organisations connected to Highclere. This is statistical data about our users' browsing actions and patterns and does not identify any individual.
Use made the information
We use information held about you in the following ways:
We may also monitor user traffic on an aggregate basis in order to help us develop and improve the site for the benefit of all users. This data does not contain personal information. Please note in particular that statistical records are maintained of pages visited by users whether or not they have subscribed for any of our services.
You are advised that the Internet is not a secure medium. We will take reasonable steps to ensure that data transmitted electronically to the site or otherwise and stored by us is not accessed by unauthorised third parties in accordance with the requirements of the DPA. However, you accept the risk that data transmitted electronically to the site or otherwise may be intercepted before reaching the site or accessed from our data storage by third parties not authorised by us and may be exploited unlawfully by such unauthorised third parties.
Once we have received your information, we will use reasonable endeavours to keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world. Internal procedures cover the storage access and disclosures of your information.
Your credit card details are handled by Sage Pay, a secure online payment gateway for credit card processing. All transaction information passed between our site and the Sage Pay servers is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted. You can be completely secure in the knowledge that nothing you pass to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. To verify this, when placing an order using the site a padlock will appear in your browser. It is normally in the status bar, towards the right hand side, at the bottom of your browser window. You can double click this padlock to verify that the secure certificate has been issued to the site. Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly please do not send any sensitive information such as credit card details or passwords via email.
The site has links to other websites which will have different privacy, trading and use policies and conditions and you should familiarise yourself with these policies before you use or submit any personal data to these websites.
If you have already purchased tickets you can use the button below to login, then view, download and print them.
Please print your tickets and bring them along with you on the day of your visit.