Terms and conditions
Online terms & conditions of purchase ("the terms")
These terms apply to all orders which you, the customer ("you" or "your"), place using this website, "highclerecastleshop.co.uk" ("the website"), which is operated by Highclere Enterprises LLP, trading under the name of Highclere Castle, (" we" "us" or "our"). Please read them carefully before placing your order and print a copy for future reference.
Orders for delivery outside the UK
Unless otherwise specified, the materials on this website are directed solely at customers who access this website from the UK (i.e. the island of Great Britain and Northern Ireland, excluding the Channel Islands andIsle of Man). We do not represent that any item referred to on this website is appropriate for use or available in locations outside the UK. If you choose to access this website from locations outside the UK you are responsible for compliance with all applicable local laws and regulations.
All food items are restricted to delivery addresses within the European Union.
If you order items for delivery outside the UK they may be subject to import duties and taxes. These are levied once the items reach the specified destination. You will be responsible for any such import duties and taxes. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please note that for items you order through our website you are considered the importer of record and must comply with all laws and regulations of the country in which the items are to be delivered. Please note that cross-border deliveries are subject to opening and inspection by customs authorities.
We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this website only with the involvement of a parent or guardian.
Colours, specifications and dimensions of products
We have made every effort to display the colours, specifications and dimensions of items on the website as accurately as possible. The colours you see will depend on the resolution of your monitor; we cannot guarantee that your monitor's display of any colour will reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our website without prior notice.
Licence for website access
We grant you a limited licence to access and make personal use of this website in accordance with the terms and conditions of use.
Availability of items and substitution
Many of our items go through a long manufacturing process and consequently nature can intervene to disrupt supplies. We do everything possible to make sure you are not disappointed, but have to make clear that everything on our website is offered for sale subject to availability. If for any reason the items you ordered are no longer available, we will contact you using the contact details you supplied when placing your order and either offer you an alternative item of equivalent quality and price if this is possible or cancel the item from your order and give you a full refund in respect of that item. If we are unable to contact you or do not receive a response from you, we will process any remaining items on your order and refund you for the items we were unable to supply.
Resale of Tickets
If you choose to register with us to purchase items using this website, you are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your profile. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner.
Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your registration details using the login area of the website. We reserve the right to refuse access to the website, terminate accounts, remove or edit content or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Privacy and communications
When you place an order to purchase items using our website this is an offer by you to us to purchase those items. We will confirm receipt of your order by sending you an email summarising the details of your order ("order confirmation email"). We accept your order only when we send an email confirming that we have dispatched the items in your order ("despatch confir